October 2012 Presentation

Jan Flesher: CRM Business Process Planning

Lincoln Center, 1316 N. Lincoln, Spokane, WA 99201

We would like to thank everyone who attended the October 2012 Presentation event. We sincerely hope that you found it valuable.


Attention A/E/C Principals, Project Managers, and Marketers!

Need to learn how to track leads? Manage your contacts and prospective clients?

In our competitive industry, we need to learn how to get the most out of our business processes and business development efforts. Architects, Engineers and Contractors--come learn how a CRM (Customer Relationship Management) system can help you do just that.

Looking at your firm's business processes and strategies before you attempt to integrate a CRM system will provide the foundation for your CRM's success. By examining the basic functions of your firm, you can readily identify areas of change and begin the programmatic and culture shifts before the software implementation. Attendees will explore ways to address these shifts.

About Jan Flesher

Flesher Marketing Infrastructures' principal, Jan Flesher, is a strong believer in organizational process. Her goals are simple: to help her clients gain the most out of what they already have, and supplement it with tools and tactics to enhance their marketing efforts.

Firms throughout the United States and Canada have benefitted from FMI's services. Jan's leadership, training and organizational skills, and her ability to translate client needs into appropriate solutions, have been honed throughout her 25-year career in the A/E/C industry.

As an avid speaker, panelist and writer, Jan has been helping organizations streamline their marketing efforts through the use of technological tools since 1997. A great deal has changed since then, though many organizations still struggle to discern and keep up with which marketing tools are right for their them.

For questions, please contact Kelli Crain at or (509) 624-1050.

PLEASE NOTE: Reservations must be made on or before Monday, October 15th. We hope to see you there!

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